Originally published April 1, 2020
Businesses relying on a legacy on-premise PBX as their primary business phone system face unique challenges now that employees are working remotely. Odds are, these employees were not able to take their office phone home.
But legacy, on-premise phone systems by nature make supporting remote users difficult. Oftentimes there are limited options available for remote administration, and support for end-user desktop and mobile apps leave much to be desired. When they are available, mobile applications often do not have as many features as the desktop system, which forces admins and users to change behaviors, or worse, give up altogether.
Keeping an organization in sync and ensuring continuity requires consistent and reliable business communications. They are a lifeline for employees who must depend on their teams, customers, and partners scattered around the world to get work done.
Here are five ways Zoom Phone ensures mobility, flexibility, and business continuity when your teams need it most.
Zoom’s single unified mobile app is a critical component of the Zoom Phone mobile experience. Users can make and receive calls using their business number and manage their Zoom account preferences on the go. VoIP calling over wifi and 4G/LTE data connections, as well as support for cellular voice calling, means you’re always connected. And best of all, users don’t have to worry about making their personal number visible to customers or vendors.
The majority of available mobile apps for legacy phone systems are usually missing key features. Zoom’s mobile app, however, not only provides all of the expected traditional call control capabilities, such as call forwarding, transfer, conference, and hold, but also goes above and beyond with important features like mobile line/call park, presence, and call recording. You also have the ability to seamlessly escalate a Zoom Phone call to a Zoom Meeting on the fly.
With Zoom Phone, you won’t miss a thing if a call goes unanswered. Visual voicemail lets you view and control voice messages through the Zoom mobile app, making it easy to read a transcribed voicemail, play it back, and respond to or delete the messages you receive.
Enable your employees to have secure, high-definition voice conversations right from the Zoom mobile app. The globally distributed Zoom cloud platform delivers secure HD voice and enterprise-class reliability, ensuring every call is crystal clear.
Out-of-the-box reporting and dashboards provide meaningful insights into your business communications regardless of endpoint or location. Use this data to learn how your employees use phone, video, and chat to interact and communicate, and gain important quality monitoring capabilities to predict, recognize, diagnose, and troubleshoot issues before they happen.
Strong communications mobilize your employees to stay engaged while reinforcing your established corporate culture, even in a remote work environment. There’s no reason to lose focus simply because your existing PBX system can’t support this workplace shift and business continuity.
The most streamlined and cost-effective way to connect your entire organization is to deploy a single communications system across all offices and teams, but in a way that feels like everyone is in the same office. And Zoom’s unified communications platform delivers just that.
With Zoom Phone, you get device flexibility and frictionless transfers from phone to computer to mobile devices, no matter how people are communicating by voice, chat, or video.
For additional details on how Zoom Phone enables your remote teams, please get in touch with Lanlogic today!